Privacy Policy

1. Introduction

GameOcean ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Company name and job title
• Project requirements and business information
• Communication preferences
• Payment and billing information

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies
• Analytics and performance data

2.3 AI Call Data (iCall Service)

For our iCall AI calling service, we may collect:

• Call recordings and transcripts
• Call metadata (duration, time, phone numbers)
• Conversation analytics and insights
• Customer interaction patterns

3. How We Use Your Information

We use the collected information for various purposes:

• Provide and maintain our services
• Process transactions and manage billing
• Communicate with you about our services
• Improve and personalize user experience
• Analyze usage patterns and optimize performance
• Ensure security and prevent fraud
• Comply with legal obligations
• Train and improve our AI models (with appropriate safeguards)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing
• Aggregated Data: Non-personal, aggregated information for analytics and research

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and AI models

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services:

• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Communication tools (Calendly, email services)
• Cloud infrastructure providers (AWS, Google Cloud)

We are not responsible for the privacy practices of these third-party services. Please review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Legal Basis for Processing (EU Users)

For users in the European Union, we process your personal information based on the following legal grounds:

• Contract: To provide our services and fulfill our obligations
• Legitimate Interest: To improve our services and prevent fraud
• Consent: When you explicitly agree to processing
• Legal Obligation: To comply with applicable laws

15. Data Protection Officer

If you have concerns about our data processing activities, you may contact our Data Protection Officer at dpo@gameocean.com.